Canny is an AI-enhanced feedback management system that transforms customer insights into actionable product improvements.

Canny is an advanced AI-powered feedback management platform that revolutionizes how businesses interact with customer insights. Designed for product teams and customer success professionals, it provides a structured approach to gathering, analyzing, and implementing customer feedback. The platform features intuitive feedback boards where customers can submit ideas, vote on existing suggestions, and engage in meaningful discussions. Canny's intelligent algorithms automatically categorize and prioritize feedback based on various factors including popularity, feasibility, and potential impact. Teams can track the status of each suggestion through customizable workflows, from 'Under Review' to 'Implemented'. The platform offers robust integration capabilities with popular tools like Slack, JIRA, and Intercom, ensuring seamless incorporation of customer insights into existing workflows. Advanced analytics provide actionable insights through visual dashboards showing feedback trends, customer satisfaction metrics, and implementation progress. Canny also enables automated updates to customers about the status of their suggestions, fostering transparency and trust. With features like sentiment analysis, duplicate detection, and impact scoring, Canny helps businesses make data-driven decisions that align with customer needs while optimizing resource allocation for maximum product impact.